Troubleshooting

Please post your issues on comment section or send email to me luongdangdung@misamap.com

19 comments:

  1. how can i start Gbcopy? I didn't find any .exe files.

    ReplyDelete
    Replies
    1. - On Window, double-click on window_start.bat
      - On Linux, double-click on linux_start.sh, choose Run from dialog appear next
      - On Mac, type terminal into spotlight, choose Terminal, navigate to GBCopy directory extracted, type on terminal sh mac_start.sh

      Good luck!

      Delete
  2. Is GBCopy compatible with previous versions?

    I have downloaded GBCopy 2.0 and run it in console mode, everything is ok. But when I upgrade to version 2.1, it dont work anymore. What's the matter with me?

    ReplyDelete
    Replies
    1. Generally, GBCopy can compatible backward. But in console mode, newer version has been added some configuration parameters, so it will made you face some issues. You must apply newest gbconfig.properties file when using console mode and everything should be work to you.

      Good luck!

      Delete
  3. Does GBCopy contain any virus or malware because it's written in pure java?

    ReplyDelete
    Replies
    1. GBCopy was tested by Softpedia.com, it is also uploaded to cnet.com and tested for virus there. You can trust GBCopy as well as Cnet and Softpedia.
      Hava a good day, my friend.

      Delete
  4. Why's GBCopy program large size? Could you tell me something in it?

    ReplyDelete
    Replies
    1. I integrated full JRE into GBCopy so it is big size. You can download GBCopy and check its contain for details.

      Delete
  5. How to copy data over network when enable firewall? When I turn on firewall, i can't using remote copy feature but it's sound good when i turn firewall off. Why?

    ReplyDelete
    Replies
    1. By default, GBProtocol run on port 8888 and 9999 based on TCP. If you turn on firewall, you need to trust 2 above ports and TCP protocol. After that, GBCopy should be work properly.

      Delete
  6. Love this!

    Isn't it possible to save email settings? Every time that i close the app and restart it, if have to re-set the email settings. Grtz,

    Robin

    ReplyDelete
    Replies
    1. Thank you for suggestion. I will take a note about this for next release.

      Delete
  7. nice application.
    I like it because it's from VietNam. Great !
    Hope GBcopy will popular in the world

    ReplyDelete
  8. I am having problems, this is the log:

    start process mode: C_DTD
    service processed on :6427 ms
    java.nio.file.AccessDeniedException: C:\Users\soportedgti\AppData\Local\Archivos temporales de Internet
    at sun.nio.fs.WindowsException.translateToIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsDirectoryStream.(Unknown Source)
    at sun.nio.fs.WindowsFileSystemProvider.newDirectoryStream(Unknown Source)
    at java.nio.file.Files.newDirectoryStream(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.Files.walkFileTree(Unknown Source)
    at java.nio.file.Files.walkFileTree(Unknown Source)
    at com.gbsofts.gbcopy.b.b.a.a(Unknown Source)
    at com.gbsofts.gbcopy.b.b.a.b(Unknown Source)
    at com.gbsofts.gbcopy.f.d.b(Unknown Source)
    at com.gbsofts.gbcopy.f.a.d(Unknown Source)
    at com.gbsofts.gbcopy.f.a.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    java.nio.file.AccessDeniedException: C:\Users\soportedgti\AppData\Local\Archivos temporales de Internet
    at sun.nio.fs.WindowsException.translateToIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsDirectoryStream.(Unknown Source)
    at sun.nio.fs.WindowsFileSystemProvider.newDirectoryStream(Unknown Source)
    at java.nio.file.Files.newDirectoryStream(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.Files.walkFileTree(Unknown Source)
    at java.nio.file.Files.walkFileTree(Unknown Source)
    at com.gbsofts.gbcopy.b.b.a.a(Unknown Source)
    at com.gbsofts.gbcopy.b.b.a.b(Unknown Source)
    at com.gbsofts.gbcopy.f.d.b(Unknown Source)
    at com.gbsofts.gbcopy.f.a.d(Unknown Source)
    at com.gbsofts.gbcopy.f.a.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    java.nio.file.AccessDeniedException: C:\Users\soportedgti\AppData\Local\Archivos temporales de Internet
    at sun.nio.fs.WindowsException.translateToIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)
    at sun.nio.fs.WindowsDirectoryStream.(Unknown Source)
    at sun.nio.fs.WindowsFileSystemProvider.newDirectoryStream(Unknown Source)
    at java.nio.file.Files.newDirectoryStream(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.FileTreeWalker.walk(Unknown Source)
    at java.nio.file.Files.walkFileTree(Unknown Source)
    at java.nio.file.Files.walkFileTree(Unknown Source)
    at com.gbsofts.gbcopy.b.b.a.a(Unknown Source)
    at com.gbsofts.gbcopy.b.b.a.b(Unknown Source)
    at com.gbsofts.gbcopy.f.d.b(Unknown Source)
    at com.gbsofts.gbcopy.f.a.d(Unknown Source)
    at com.gbsofts.gbcopy.f.a.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    i hope you can help me, thanks

    ReplyDelete
    Replies
    1. As your log, you used C_DTD (copy dir to dir mode).

      You need to specify source path using Browse button and destination path as well.

      If you want to copy to other computer, you need to map a network drive and then Browse it.

      Your problem may be occurs when using Internet path.

      Please check it!

      Delete
  9. Hello,

    Can i transfer files from external hard drive on mac to pc?

    GBcopy does not give option to transfer files or dir from external hard drive.

    ReplyDelete
    Replies
    1. On Mac, you need to know the external drive path, you can check it on https://discussions.apple.com/thread/2241345
      When you identify the path of you folder on external storage, you can paste in into the dir textbox, and everything should be work properly.

      Delete
  10. Hi, id does not work for me on transfering files between mac and pc... i did everything like in your video on youtube and my output just stays blank.... and on mac, the app freezes... :( pls help..

    ReplyDelete
    Replies
    1. You can check this:
      http://gbcopy.misamap.com/2013/06/user-guide.html

      After that, if it occurs error, please copy console output and paste it here. Be careful about the path gbcopy folder download on Mac.

      I tested it on Mac and it work properly.

      Delete
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